Jewellery Learning

How to Get a Copy of Your Jewellery Documents From The Diamond Store Website

How to Get a Copy of Your Jewellery Documents From The Diamond Store Website

Have you bought an item from and now need a copy of the insurance valuation or another certificate? Here’s how to get your jewellery documents quickly and easily.

1. Sign in – on the Home page

Go to and click on the ‘Sign In’ link at the top right of the page.

2. Log into your account

You’ll now be on the Login page. Enter the email that you registered with when you bought your most item. Then enter your password. Also, tick the Captcha box below (this simply authenticates your request). Forgot your password? Click the link below the login boxes where it says ‘Forgot your password?’ and follow instructions to get a new one.

3. Locate the item

You’ll now be on your Account page. Straightaway, you’ll be able to see all the items you’ve ordered in the past under Order History. Locate the jewellery order you want and click the box next to it, where it says ‘View Order’.

4. Get your certificate

You’ll now be on the Order Summary page. Look underneath the items. Any available documents and certificates will appear here. Simply click on the one you want. It will open as a PDF document, which you can print, or save onto your computer.

Didn’t find what you need?

Don’t worry, our Customer Services team is always happy to help. Call us from the UK on 0345 084 1200 or from outside the UK on +44 (0) 345 084 1200. Prefer to email us? Click here to message us by email or Messenger. Alternatively, head to and look for the Live Chat tab on the side of the page to web-chat to us directly.

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